1. General Question

What types of coffee do you offer?

Currently we offer a variety of single-origin coffees, and soon we will add blends, and coffee pods. Stay tuned for the new arrivals!

Where do your coffee beans come from?

Our coffee beans are sourced from reputable coffee farms around the world, including Colombia, Ethiopia, Papua New Guinea, and more.

How fresh is your coffee?

We've carefully planned our roasting timeline to ensure that your coffee reaches you at its absolute peak of flavor.

Do you offer organic coffee?

Yes, we offer a selection of organic coffee beans that are grown without synthetic pesticides or fertilizers, like Uganda and Papua New Guinea coffees.

2. Ordering and Shipping

How can I place an order?

You can place an order directly through our website by selecting the products you want and following the checkout process.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods.

Do you offer subscriptions?

Yes, we offer coffee subscriptions that deliver fresh coffee to your door on a regular basis. You can choose the frequency and type of coffee.

What are your shipping options?

We offer standard shipping and the carriers currently used are USPS, UPS, and FedEx. The order to ship time is generally 2-5 business days and ship to delivery is generally 4-5 business days. The result is coffee arriving to you at the peak of flavor.

Do you ship internationally?

Yes, international shipping is available for a shipping fee. Most international orders ship best via USPS 1st class International. International orders cannot be guaranteed to be delivered and are not refundable in any way. Custom fees and duties may be applied.

3. Return and Customer Service

What is your return policy?

If we sent you the wrong order, please contact our customer service for assistance. You can reach our customer service team via email at contact@tropicalbearcoffee.com or through our website's contact form.

4. Coffee Preparation and Storage

How should I store my coffee?

Store your coffee in an airtight container in a cool, dark place to maintain its freshness. Avoid storing it in the refrigerator or freezer.

What grind size should I use for my coffee maker?

The grind size depends on your brewing method. For example, use a coarse grind for French press, a medium grind for drip coffee makers, and a fine grind for espresso machines.

5. Sustainability and Impact

How do you ensure that coffee is ethically sourced?

We partner with coffee farms that follow sustainable and ethical practices. Our suppliers are committed to fair trade and environmentally friendly methods.

How can I learn more about the coffee I am drinking?

We include detailed information about the origin, flavor profile, and processing method of each coffee on our website and packaging. You can also follow us on social media for more information.